As a small business, cancellations and no shows are detrimental to our success as it can prevent other customers from booking in and potentially waste the time (for example, preparation, travel to / from the salon) of our Extension Specialist. By implementing a cancellation policy, this ensures our customers commit to their appointments. We thank you in advance for your understanding on this matter and it is noted that you understand and agree to the below terms and conditions when making a booking with us.
Vixen Hair understands that sometimes schedules change and therefore requests at least 48 hour’s notice when cancelling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments cancelled within 48 hours or for which clients are a “No-Show” for will incur a charge of specific to the service type selected (this will be confirmed when booking your appointment). Please note that appointments made within 48 hours are still subject to this cancellation policy once the booking has been confirmed by Vixen Hair.
Please note that if you are over 15 minutes late for your appointment, we may have to reschedule your service (or part of your service) if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a “No-Show” and your card will be charged for the service scheduled (please note, this is non-refundable in any circumstance).
Vixen Hair Extensions values your time and feels that it is fair to honour the same policies we hold to our clients. Should Vixen Hair Extensions need to cancel your appointment due to scheduling issues and cannot re-schedule your appointment within a 24hr timeframe, we will provide you with a free gift to compensate at your next identical appointment. Please note, this does not apply if business operation is affected due to external factors outside of our control (for example, unsafe weather conditions, power outages etc).
If you have any questions regarding our policies please give us a call on 1300 670 912. Thank you for booking with Vixen Hair Extensions, we are excited to be a part of your hair extension journey!
